Do you have a complaint about a product, our service or an order? Use our contact form above or send us an email with your complaint to our email address email@example.com you will receive a confirmation of the complaint within 48 hours and we will come up with an appropriate proposal within 14 days.
Should it occur that you are dissatisfied with our complaint handling, please refer to the dutch “Geschillencommissie Thuiswinkel (www.sgc.nl)” or the european ODR Platform. (https://ec.europa.eu/consumers/odr).
If you are not satisfied with the handling of your complaint. You can submit your complaint to the “Geschillencommissie Thuiswinkel”. Send your complaint to: Postbus 90600, 2509 LP, The Hague, The Netherlands. (https://sgc.nl).
You can also submit your complaint to the Disputes Committee via the ODR Platform. (http://ec.europa.eu/consumers/odr/)“.